Skin Smiles Success Training Platform

Products and Services

Skin smiles success LTD does not endorse, license or recommend any of the products or services found on third party sites linked to www.skinsmilessuccess.com unless a recommendation is clearly stated in the editorial content on our local site.  

These links are provided solely as a convenience to you, and the Company is not responsible for the content of any such sites.  If you decide to enter any third party sites using these links, you do so at your own risk.

Operation of law

All contracts between Skin smiles success ltd  and the client shall be construed and take effect in accordance with the law of the United Kingdom.

Booking conditions

SSS ltd accepts firm bookings through the skin smiles success thinkific website and bespoke options may be agreed and entered in making such bookings clients accept our bookings and cancellation policy.

Bookings can be made online using our credit and debit card facility, or over the telephone if a cheque or BACs payment is preferred. All course fees must be paid in sterling or euro, and are non-refundable. 

Course fees must be paid in full at least three banking days before the commencement date of the course. Your place may be reserved, but it cannot be confirmed until full payment has been received. 

All correspondence will be sent to delegates at the address specified at the time of booking.

SSS ltd does not store credit card details nor do we share customer details with any 3rd parties.

All course/conference/seminar/event details are correct at time of print, and are subject to change. The Company reserves the right to make changes to the content, and to the faculty in case of illness or other circumstances beyond their control.

Provisional bookings may be made but they must be cancelled or confirmed at least two weeks before the course date or else they will be considered a firm booking and so will be subject to our standard booking and cancellation policy.

The Company does not accept responsibility for loss or damage to delegate’s personal property whilst attending a course/conference/seminar/event.

Cancellations Policy

Places on SSS ltd  are limited so we therefore operate a cancellation policy regarding refunds.

With multiple demands upon the facilities of the Centre, and in order to continue to improve our booking and confirmation system, SSS ltd  operates a strict cancellation policy.

Practical cancellations due to unforeseen or extreme circumstances on the fault of the academy or the individual will be dealt with accordingly 

If access to online training or content has been granted no refund can be given but alternative dates will be provided for the learner to attend 

All commercial and non-commercial courses will be subject to the following cancellation policy without exception: 

If you notify the company (we require a minimum of one weeks’ notice) prior to the commencement date of the course that you will not be able attend, you may choose to send a substitute delegate in your place (providing you supply their name, address, telephone number and email address). You may transfer your course fee once and attend the same course on an alternative date.

No refund will be made if you cancel, fail to attend or do not finish the course

All cancellations and transfers must be made within the hours of 9am – 5pm. Any cancellations and transfers falling outside such hours will be deemed to fall within the next business day where a ‘business day’ is any day except a Saturday, Sunday or public holiday in the UK. The day the Training Course is to commence shall not be counted. All delegates must ensure that they have booked and received the necessary approval for study/annual leave prior to booking on a course.

SSS ltd  reserves the right to cancel/reschedule a course if insufficient bookings have been received. Delegates will be offered an alternative date, transfer or a full refund of the course fee. Please note that SSS ltd  is not liable for any costs incurred by delegates in the event of a course being cancelled/rescheduled. 

Copyright Policy

All design and creative property used on this site is copyright of the Company. No part of this site including logos, images, photographs and editorial content may be reproduced without written permission from the Company. Copyright infringements may lead to legal action. 

Name : Annette Matthews 

Position: Director 

Date: 09/02/21 

Review policy date 09/02/23

• Skin Smiles Success LTD  courses are reviewed regularly to ensure currency of information and quality of performance.
• All training is non refundable 
• Functionality reviews are performed three months or when an issue is highlighted either to the client service team or via course feedback.
• Subject Matter Expert review of content is performed six monthly or when there is a change in regulation or good practice.
• Reviews follow a standard procedure, with changes being documented on an edit sheet.
• The edit sheet is returned to the lead Instructional Designer (ID) who will liaise with the Design and Development team to action any changes required. (This is to ensure quality of content is supported by instructional design principles in relation to eLearning)
• Where the review is of a bespoke customer course and will lead to design effort the ID will liaise with the Sales & Marketing Department to agree costs and delivery plan.
• It is the responsibility of the Sales team to agree the contract and delivery dates with the customer
• Once the edits have been actioned, the course will be Quality Assured by the Client Service team and signed off by the Subject Matter Expert.
• Once signed off the updated course will be versioned controlled and released onto the Learning Portal

This policy has been approved & authorised by:

ASSESSMENT AND QUALITY ASSURANCE PROCESS 

MODERATION PROCEDURE 

The moderation process focuses on assessment and quality assurance across the whole organisation and learner base. Skin Smiles Success LTD  is required to have an assessment process and system that is:

Free from barriers which would restrict access and progression

Free from overt or covert discriminatory practices with regard to gender, race or creed (Service Equal Opportunities Policy applies in full)

Designed to pay due regard to the specific learning needs of individuals

Based on assessments of outcomes of learning, arrived at independently of any particular mode, duration, location or learning

Awarded based on valid and reliable assessments made in such a way as to ensure that performance to the national standards can be achieved at work

It is the responsibility of IQAs (Internal Quality Assurance) to ensure that assessors in their team are following the guidance set out in these standards. IQA should identify the areas giving concern or the candidate may use the appeals procedure. The moderation process is designed to support internal quality assurance, investigate any issues regarding assessment or quality assurance that cannot be resolved locally and provide opportunities to sample assessment decisions, and internal quality assurance practice, before claims for certification are made by the centre. The Quality Nominee and Support Officer will manage and administer the moderation process. If issues with an individual assessor or IQAs decisions are found at moderation stage, the IQA will summarise the issues and this will be recorded on the assessors Personal Development Plan. Where a significant shortfall has been found with regard to assessment practice, the relevant IQA will draw up an action plan with the assessor to complete additional/refresher training or development to improve the individual’s understanding of the process or standards to be applied. Until this action plan is completed an assessor will be marked as ‘at risk’ and an increase in IQA monitoring in line with the organisation sampling policy will occur.

RECORDS OF INTERNAL QUALITY ASSURANCE 

IQAs must maintain a record of their activities relating to quality assurance and sampling. This process is facilitated within the electronic portfolio system which contains a sampling table and has reporting mechanisms built into the system.

SAMPLING POLICY AND PROCEDURE 

The purpose of the internal quality assurance sampling strategy is to ensure there is a planned approach and methodology for checking the validity or accuracy of assessment decisions. Centres are required to have a sampling strategy which is approved by the awarding organisation. IQAs are expected to prepare a sampling plan which is designed in accordance with the agreed sampling strategy. The plan should show the sampling activities over a 12 month period from January to December. Over this 12 month period IQAs should ensure that their plan covers all units for a qualification and that they check the assessment decisions of all assessors in their team within this period.

A key principle of the sampling strategy is that sampling must take place at both interim (formative) and summative stages of the delivery and assessment of the qualification. It is not acceptable to carry out ‘end loaded’ sampling or to focus solely on examination of completed documentation. Neither should sampling be a process of ‘second assessing’. Instead, it must be focused on a ‘risk management’ approach.

The agreed centre sampling strategy states that internal verifiers will carry out 100% quality assurance of evidence, until such time as they are qualified and deemed to be experienced. Assessors are required to make judgements on all the evidence submitted for a unit and complete assessment decisions for all units for which they are responsible.

The higher level of sampling by IQAs is required under the following conditions:

Where the IQA is not yet qualified

Where the assessor is not yet qualified

Where an IQA has not previously verified units assessed by the assessor

However, following consultation with the Quality Nominee it may be agreed that sampling of evidence can be reduced to 30% under the following conditions:

Where the IQA is qualified and experienced and is verifying a qualified, experienced assessor

It is important to point out that the percentage figures regarding sampling are intended as guides. Where the strategy dictates 100% sampling; this means that the IQA must, as a minimum, check the assessment decisions of every assessed unit. This does not mean that the IQA must check every piece of evidence and every learning outcome and assessment criteria as this would result in second assessing. As well as checking assessment records and documentation the IQA should also be sampling all aspects of the assessment process, such as observing an assessment taking place, sitting in on an assessment planning or review meeting, observing the assessor giving feedback to a candidate or questioning the candidate, It is also good practice to align different processes as this will result in assessment and internal quality assurance practice that is cost effective and timely.

CLAIMS FOR CERTIFICATION 

Skin Smiles Success LTD  is responsible for processing certification. Claims for completed units or full course completion will only be made once any assessment, internal quality assurance or moderation processes have been completed and there is confirmation that it is ‘safe’ to honour the claim. Replacement costs of any lost original certificates will be the sole responsibility of the candidate.

CONTINUOUS PROFESSIONAL DEVELOPMENT 

Continuous professional development (CPD) is the process by which all members of the assessment and internal quality assurance team keep up to date with current practice, develop their professional practice and progress into new roles. CPD helps individuals and teams stay interested in their work and motivated to take advantage of development opportunities. staff benefit from a wide range of training courses covering technical skills, management skills and specialist courses related to assessment and internal quality assurance of qualifications. Assessors and IQAs are responsible for ensuring that they maintain their professional practice in the occupational area they are assessing or quality assuring. They must in addition make sure that they are up to date with their assessment and/or internal quality assurance practice. CPD can cover a range of activities including attendance on training and development courses, contribution to local standardisation meetings and moderation processes, attendance at joint assessor and internal quality assurance meetings, self-study, shadowing another practitioner, preparing and delivering to others training and learning sessions on different aspects of the role, membership of relevant network organisations or forums and access to multimedia events. It is important that a record is kept of CPD activities and these should be available for inspection by authorised personnel. Assessors, invigilators and IQAs are reminded of their responsibilities for maintaining records and taking personal responsibility for their own training and development. Maintenance of CPD must be in line with requirement of the awarding organisation and Service needs. The performance review process provides an opportunity for individuals to reflect on their training and development with their line manager and to identify and agree future development and support needs. All formal training is evaluated and results from course evaluations recorded and analysed.

This policy has been approved & authorised by: