Products and Services

Skin smiles success LTD does not endorse, license or recommend any of the products or services found on third party sites linked to www.skinsmilessuccess.com unless a recommendation is clearly stated in the editorial content on our local site.

These links are provided solely as a convenience to you, and the Company is not responsible for the content of any such sites. If you decide to enter any third party sites using these links, you do so at your own risk.

Operation of law

All contracts between Skin smiles success ltd and the client shall be construed and take effect in accordance with the law of the United Kingdom.

Booking conditions

SSS ltd accepts firm bookings through the skin smiles success thinkific website and bespoke options may be agreed and entered in making such bookings clients accept our bookings and cancellation policy.

Bookings can be made online using our credit and debit card facility, or over the telephone if a cheque or BACs payment is preferred. All course fees must be paid in sterling or euro, and are non-refundable.

Course fees must be paid in full at least three banking days before the commencement date of the course. Your place may be reserved, but it cannot be confirmed until full payment has been received.

All correspondence will be sent to delegates at the address specified at the time of booking.

SSS ltd does not store credit card details nor do we share customer details with any 3rd parties.

All course/conference/seminar/event details are correct at time of print, and are subject to change. The Company reserves the right to make changes to the content, and to the faculty in case of illness or other circumstances beyond their control.

Provisional bookings may be made but they must be cancelled or confirmed at least two weeks before the course date or else they will be considered a firm booking and so will be subject to our standard booking and cancellation policy.

The Company does not accept responsibility for loss or damage to delegate’s personal property whilst attending a course/conference/seminar/event.

Cancellations Policy

Places on SSS ltd are limited so we therefore operate a cancellation policy regarding refunds.

With multiple demands upon the facilities of the Centre, and in order to continue to improve our booking and confirmation system, SSS ltd operates a strict cancellation policy.

Practical cancellations due to unforeseen or extreme circumstances on the fault of the academy or the individual will be dealt with accordingly

If access to online training or content has been granted no refund can be given but alternative dates will be provided for the learner to attend

All commercial and non-commercial courses will be subject to the following cancellation policy without exception:

If you notify the company (we require a minimum of one weeks’ notice) prior to the commencement date of the course that you will not be able attend, you may choose to send a substitute delegate in your place (providing you supply their name, address, telephone number and email address). You may transfer your course fee once and attend the same course on an alternative date.

No refund will be made if you cancel, fail to attend or do not finish the course

All cancellations and transfers must be made within the hours of 9am – 5pm. Any cancellations and transfers falling outside such hours will be deemed to fall within the next business day where a ‘business day’ is any day except a Saturday, Sunday or public holiday in the UK. The day the Training Course is to commence shall not be counted. All delegates must ensure that they have booked and received the necessary approval for study/annual leave prior to booking on a course.

SSS ltd reserves the right to cancel/reschedule a course if insufficient bookings have been received. Delegates will be offered an alternative date agreeable by both parties.

Please note that SSS ltd is not liable for any costs incurred by delegates in the event of a course being cancelled/rescheduled.

All design and creative property used on this site is copyright of the Company. No part of this site including logos, images, photographs and editorial content may be reproduced without written permission from the Company. Copyright infringements may lead to legal action.

Name : Annette Matthews

Position: Director

Date: 09/02/21

Review policy date 09/02/23

Our commitment to privacy

This privacy statement explains how Skin Smiles Success LTD (referred to as “we”, “us” or “Skin Smiles Success LTD ” collects information from you via the website or in any manner expressly described in the privacy statement and how this information is then used. When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments or concerns about how we handle your personal information, please ring us on 01629 352515 or email us [email protected] This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by Skin Smiles Success LTD via www.skinsmilessuccess.com website and in any manner described in the Privacy Statement.

Protecting your personal information

Your personal data is protected by General Data Protection Regulations (GDPR). You can find the details for the UK Information Commissioner at https://ico.org.uk/ or by accessing Skin Smiles Success LTD GDPR Statement at www.skinsmilessuccess.com As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. Your account is password protected and all information including your password is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations. If you think someone else knows your password, or is using it, tell us immediately and change your password. You can change your password on the Website.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Personal Information

We collect personal data about you when you enroll as a learner. At enrolment, we may ask you for sensitive personal data and for your consent to use it for a specific purpose. If you do not wish to provide this information, you may select the Not Known/Not Provided or Prefer not to say option.

We share some of your personal data with the Awarding Organisation and where relevant with the Skills Funding Agency through their Learner Registration Service.

If government funding is available for your course, we collect personal data from you to see if you can have that funding.

When you access your course materials we collect information about how you use those materials.

You may provide us with further personal data if you use one of our learning or communications facilities or use one of our online skills tests.

We use cookies and other technologies to keep track of how you interact with our website and

to target advertising. For further information about this please see our Use of Cookies Statement.

Purposes and Disclosures

We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for government funding (if available), customer feedback and for general statistics and research.

Depending on the preferences indicated by you:

we may use your personal data to contact you about developments and offers.
Skin Smiles Success LTD may disclose your personal data to your sponsor, if you are being sponsored by your employer or by a trade organisation or other group.
we may disclose your information to certain government agencies in connection with the funding of your course.

Following registration and enrolment, either in a Skin Smiles Success LTD Approved Centre or online,

all of our approved service providers will have access to your name, date of birth, address,

username, learner reference number and details of which Skin Smiles Success LTD courses you have

enrolled on in the past. You can request that:

your details not be used for marketing purposes;
we provide you with a copy of the information we hold about you (we may charge you a small fee);
we correct inaccuracies in your information.

You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.

The information we collect during registration or enrolment

When you register with us, you (or the person registering for you) must tell us:

your full name
email address
your date of birth (security question)
in which region of the UK you are based
where you heard about us.

We also ask for your company name but you do not have to provide this information if you do not wish to.

Following registration via the Website, we, or our Agents (where you have been introduced to the Website via an Agent or Reseller), may request additional personal data from you in order to further support your learning. You do not have to provide this information, but if you do not, you may not get the most out of your learning.

The information we collect when you access Course Materials

We collect information about how you use Course Materials to monitor your learning and improve our users’ learning experience.

You may also provide personal data through:

calls to our helplines;
letters and e-mails;
customer feedback forms.

We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.

How we use the information we collect

We use your personal information:

to answer your queries or complaints;
to deliver our online services, for example any Courses that you have access to

to provide Course Materials;
to carry out administration;
to seek your opinion of the Course and Website
for general statistics and research;
for obtaining any relevant professional advice;
as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.

Paying for a Course online

When you pay for a Course online, you will be asked for:

details of a credit or debit card;
an e-mail address; and
a telephone number.

These details are collected by: STRIPE/PAYPAL/KLARNA

They collect credit or debit card details over a secure link. We do not collect them and they are not made available to us or our Agents or Resellers. We will use the personal information you provide to process your online payment and to refund any monies due to you if you cancel your enrolment in line with the terms and conditions on this Website. When you make a payment online, we will use industry standard software, which encrypts your information. For

further details about the security of this information, please refer to STRIPE/PAYPAL/KLARNA

All payments made are non refundable due to the content displayed and access to course detail.

Third parties and sponsors

To achieve the purposes set out in this privacy statement we may need to give your information to our service providers, Agents and Resellers. Following registration and/or enrolment via the website, we and our Agent or Resellers, if you registered via one of our Agents or Resellers, will have access to your name and contact details to help us deliver our services to you.

If your employer, trade organisation or other group is sponsoring you, we may give the personal information we have collected to your sponsor to monitor your learning.

Requests for information

If you have not registered on the Website but are simply making an enquiry or request for information, we will use your personal information to reply to your enquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.

Keeping your personal data

We keep personal data :

for as long as is necessary to fulfil the purposes we collected it for;
as required by law; or
to enforce or defend legal claims.

Sometimes we will keep information that you have deleted, for example messages sent by you to your tutor, as a record of your learning experience. We will keep this information for a reasonable time.

Cookies

We use cookies and other technologies to keep track of how you interact with our website and

to target advertising Please see the Skin Smiles Success LTD Use of Cookies Statement for further information.

Your rights

You have the right to:-

ask for a copy of all the information we hold about you (we will charge you a small fee for this) and to correct any inaccuracies. To obtain a copy of this information, please

ring us on 01629352515 or email us at [email protected]

challenge the accuracy of data held about you. You can amend your details please

ring us on 01629352515 or email us to request a change

take steps to prevent your personal data being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying

why the processing has this effect and state what you require to do to avoid causing damage or distress.

How to contact us

To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or

concerns about how we handle your personal data, please contact:

Skin Smiles Success LTD

W Skin, 26-27 Market Place

Wirksworth

Derbyshire

DE4 4ET

This policy has been approved & authorised by:

Name: Annette Matthews

Position: Director

Date: 09/02/2022

Signature: Annette Matthews

Review of Policy: 09/02/2023